01Do I have to create a profile in the YetiForce store to make a purchase?
No, you don't have to create a profile in our store to make a purchase.

02How do I create a profile in the YetiForce store?
You can easily create your profile by selecting the “Log in” option from the field in the upper right corner. Click “don’t have an account?” in the bottom right corner. Enter all required fields with your personal contact information. Click “Register” to get an activation email. Once you receive the activation email, click on the link within to activate your account.

03How can I place an order on your website?
Placing an order on the website is easy.

Find the products you want to buy

Click "Add to cart"

Open your cart and check the items and quantities

If you are ready click “Proceed to checkout”

Fill all the necessary fields and accept the terms and conditions.

Confirm your order

You will be automatically redirected to PayPal website.

Pay for the order.

04Do i need a PayPal account to make a purchase?
No, you do not need to have a PayPal account. PayPal allows you to use your credit card without an account.

05Can I send a payment in another currency?
Paypal will automatically convert your currency to Euro, so you will be able to pay for the product or service regardless of your currency.

06Can I use a different payment method than PayPal?
You can find the available payment methods in the Payment and delivery section of this website. We do not accept any method of payment other than those listed in this section. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.

07Can I return a package purchased in your store?
Due to the nature of our products (online products), we do not accept returns.

08What does the delivery look like?
Due to the nature of the products offered in our stores, we will send the purchased module to your email address. Please make sure you provide us with a valid email address. The YetiForce shop will start processing your order once we receive your payment.

09I'm not sure which package to choose. What should I do?
Choosing the right package depends on the needs or problems you have come across while using or installing the software, so we always recommend contacting us before the purchase and we will estimate the cost and number of hours.

Send a detailed description of your requirements or bugs you want us to fix to This email address is being protected from spambots. You need JavaScript enabled to view it.

We will get back to you and let you know which package will be the most optimal for your needs. We will also let you know when we can start working on your order. Please remember that our busy schedule doesn’t always allow us to begin immediately.

Once you get an email from us and you accept the estimated time you can purchase the package. Send the PayPal transaction ID and the access details enumerated in this article to This email address is being protected from spambots. You need JavaScript enabled to view it.

When we finish working on your order we will send you a link where you will be able to test the functionality. We will wait for your feedback and add any necessary changes.

Keep in mind that the purchased support hours don’t expire, if there are any support hours left we will let you know, and you will be able to use them in the future.

10How do I get the free hosting months?
Once you purchase 6 or 12 months of any of the hosting services we will add 1 or 2 extra months respectively to your hosting time. The free hosting time can’t be upgraded or downgraded to a different hosting option, eg. if you purchase 6 months of Private Cloud 1 you will receive an extra month of Private Cloud 1.

The promotion applies to all products in the following categories:

VPS (PUBLIC CLOUD)

VPS (PUBLIC CLOUD)

11Do I have to purchase 6 or 12 months of hosting at once to get the free hosting time?
Yes, the promotional offer covers only customers who purchased the 6 or 12 months hosting package at once.